Refund policy

At Joyful Hair Co., we want you to love your hair products. If something isn't right, we'll make it right.

Returns: You may return unopened, unused products in their original sealed packaging within 7 days of receiving your order. Contact us first at [your email] with your order number to arrange the return. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

Opened products: For hygiene and safety reasons, we cannot accept returns of opened or used hair products unless they are faulty or damaged.

Damaged, faulty, or incorrect items: If your order arrives damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and clear photos. We will send a replacement or give you a full refund, including shipping, at no cost to you.

Refunds: Once your return is received and inspected, we'll notify you of the approval. Approved refunds go back to your original payment method within 7–10 business days.

Non-returnable items: Gift cards and items marked as final sale.

Contact: [your email]